Agero

Tried using them as a roadside assistance supplier and was also a contractor and I called them they had charged me 850$ to do a tow and the dispatched my business out to do the job offered me 175$ they are ripping people off left and right they supply nothing no insurance no support at all and Robb people blind call a local tow service and quit giving these organizations like them money they ship overseas to launder money foreigners answer the phones and they change all of our invoices and say they will pay us this amount and they tell us they dont Rembrandt the conversation we had and then charge back the money we are owed they need to be arrested for the lies and scams theyre doing

I called my insurance for my disabled car (broken axle). Agero sent a truck, but when hoisting my car on the flatbed, the cable snapped when the bed was 3' in the air.

This caused my car to roll off and smash to the ground, resulting in bent and broken parts, and scratches on the front and rear of the car. Police were on the scene with the driver while another truck was dispatched. There was also an eyewitness, but Agero denied the claim and never spoke to anyone about what happened. This is what courts are for.

Now, I can sue for all repairs and mental anguish, and not just the scratches that I was seeking. Make a mistake and make good.

Absolute worst company I've ever worked with. Did not listen to instructions when I told them not to turn the car left.

Car broke further, resulting in a clunking noise when trying to move it. Broke my car further. Had three separate tow truck drivers come out and 'couldn't find' the vehicle. We stood out next to it.

The driver told me he didn't have time to wait, so he left instead of finding it. Another driver gave me a number that went straight to voicemail. The third refused to go down and look through the cars between the two streets because there were 'too many' and he couldn't find my car. The supervisor told me to 'calm down', and when I proceeded to explain how ridiculous the situation was, he told me, 'OK, you can wait then,' and hung up.

Horrible service. If I could give it less than a 0/10, I would.

Screw these *** I have insurance with roadside assistance on a vehicle. I bought another vehicle today and on my way to get insurance put on , I made a stop and got locked out of my truck .. running, and with my dog locked inside.

I called my insurance, they dispatched roadside service to me , letting me know that my vehicle will be covered by my other vehicles roadside service for 14 days ..

Even if I had insurance that day.. there would be no policy number !

So the guy shows up to help and he sees my vehicle is not the one he showed up to unlock..

I got my insurance guy on the phone and he even told the roadside guy this new vehicle is COVERED for this emergency service and to unlock my car!!!

The guy proceeded to tell me he cannot do it and then got in his car and left me stranded !!! Thank god I was in a parking lot and someone let me use their phone to contact my insurance and a locksmith to come save me!! It was pouring down rain, my phone was locked in the vehicle

Screw these jerk faces. I couldnt understand anything this guy was saying and he looked at me like he wanted to slit my throat.

Do not hire these ***

I needed a vehicle lockout. I tried going through Progressive but didn't have the coverage.

I hadn't locked myself out in several years, so it didn't seem necessary. It gave me the option to pay the full price of a lockout with a special discount for being a Progressive customer. It didn't tell me anything else except for the price. I paid the $100.83.

I found out later that most of that fee went to a third party, Agero, and not the tow company. It was even worse that I paid almost double what the cheapest local company would have charged. Even if all the local tows charged $100, I would rather pay them directly rather than give some of the money for a phone call I could have made myself. The issue is that nowhere on the invoice or receipt did it tell me who I was paying and the prompt said I was paying for a lockout service.

It was only at the bottom of receipt that payment will appear on bank statement as agero. I got bounced around between Progressive and Agero until a lady at Agero claimed that they don't have to provide that information because when you go to the store, they don't tell you where the profits go. I tried to explain that at least if I go to the store to buy some cereal and milk, that will reflect on the receipt. It's not just going to say groceries.

She eventually filed a complaint for me and I received a follow-up call. That went as expected. She rehashed the same defense for their behavior until I shut her down.

Then it was the final 'well, the order is completed.' I got misled into giving Agero money for doing nothing and there is no way around it. If you find yourself in a similar situation, just take the time to shop around.

My car was towed from my driveway due to a flat tire, so I called my insurance company for roadside assistance. The towing driver scratched my rear wheel hubs, but I only noticed after he had left.

When I reported the damage to the company, their customer service was unprofessional and made it difficult for me to submit all the required proofs without clearly communicating what was missing through emails.

After speaking with a representative and submitting additional evidence, I thought I had finally resolved the chaotic situation. However, the representative told me I needed to submit more photos as proof. Before a decision was made, the driver who towed my car called my personal phone number, claiming he didnt scratch my car and accused me of trying to steal his money. He threatened to take me to court, which I found both audacious and harassing.

This could be considered illegal and verbal harassment.

To make matters worse, the company ultimately denied my claim, allowing the driver to get away with the damage. Now, I have to spend $610 to fix my wheels and another $300 to rent a car due to this mistake. The company is essentially protecting their employees misconduct, knowing I wouldn't hire a lawyer, which would cost me another $3000 to recover $600.

The towing driver looked intimidating, and as a woman, I fear continuing to pursue my money.

This company is clearly unethical, with bad people protecting each other. Shame on this company and everyone who works there.

Hello, when my vehicle was stolen, the company dispatched from USAA was Agero Who would be on my claim from the damage team as the towing company ended up, ripping off my bumper from the impound lot the pictures from my adjuster prove that there was no damage prior whatsoever from being stolen and recovered. The damage was noticed upon picking up and releasing my vehicle and taken into repair facility to invoice USAA determined the fault being the towing company dispatched and sent me to the damage team to collect the insurance from the towing company for repair.

I sent the invoice as requested as well as all the pictures requested within the form and was assigned someone to work the case. After going through the pictures, he could not see the damage so I sent more pictures and circled the damage where he then confirmed he could see what I was talking about. He told me that he would send the check and when we were good a couple weeks later, he told me that they could not see the damage again and would need more pictures. This is becoming ridiculous as I dont know how it can be blatantly obvious the damage for the damage team to come to yet another decision after being told the decision was made.

The bump pulled out of the inserts and cannot be pushed back in evenly, and there is damage to the side of the bumper as well all photos and invoice has been sent, I will be joining a class action lawsuit against Ajero for neglecting and ignoring damages.

I am now driving around a damage vehicle that was meant to be fixed and it has been 2 months of dealing with this back and forth. Rectify this immediately.

We contacted Progressive 8/14 around 6pm. Tow truck was called due to vehicle becoming disabled.

They were advised that there was a possible busted oil pan ( car is lowered). 4 companies came to service the request. All 4 were highly unpleasant and unprofessional. The last company contacted me before 12am to let me know they were on their way in less than 30 min.

1:00 am no one came nor did they advise there was a delay. I text the tow truck driver at 1:14pm, and no response! I called numerously with no answer. I called progressive to complain about the situation.

I was concerned with the drivers not knowledgeable on how to lift the vehicle. This is why 4 were needed. Last driver did not communicate anything to us! He just appeared at the drop off location with the vehicle turned on!!

He stated the problem with the vehicle was the alternator. I asked how he knew that he said " look the car turns on. It just needed a jump." He wanted to demonstrate. He left so he could position himself correctly to jump the car.

As he left, I went to get my husband. Driver said he was unable to remove the key from the vehicle. So, this is the reason I went to get my husband. My husband was furious!

He told the representatives that the car had a possible oil leak. The car shut down before us all (including the tow truck driver). We are going through claims now. I was briefed by a progressive adjuster to be aware Agero would probably fight the claim.

So, we contacted our lawyer in case it goes as forewarned. We only hope to resolve this solution fairly.

will update review as Agero handles claim.